RESERVATION PROCEDURE
1. Reservations have to be made by email at office@theluxebali.com
2. Complete information regarding to the members of your group including name, the nationality and their age is required prior to acceptance of your reservation.
3. THE LUXE BALI will respond to your inquiry at the latest within 24 hours. If you do not receive any response from our side after 24 hours, please send a WhatsApp message to us with your email address included at +62 813 3874 5767
4. If THE LUXE BALI is available you will receive a response with detailed information about the booking, a breakdown of payment for the enquired period, and further instruction to complete your reservation.
If THE LUXE BALI is not available at these times we will inform you of alternative dates around that time.
5. As soon as you confirm your booking, our management will issue an invoice with detailed payment instructions and a due date.
6. Make sure to settle the payment before the due date. Your reservation will be automatically released if you fail to make the payment before the due date. When we receive your payment we will issue a payment receipt along with booking confirmation containing related information to your reservation including check-in and check-out date, exclusions and inclusions, remaining payments, etc.
7. Transport requirement. Should transport be requested for transfer to and from Airport to THE LUXE BALI, it is essential that you provide dates, flights numbers, expected times of arrivals for each guest. If you are carrying excess or large items please inform us so we may provide the appropriate vehicle to meet you.
BOOKING CONFIRMATION
To confirm a Booking the GUEST must make a Booking Deposit to THE LUXE BALI within 7 working days of the Booking Invoice issue date, either directly or through your travel AGENT. If the below booking deposit payments are not received in time, THE LUXE BALI will void the booking request.
The following booking deposit amount must be received by THE LUXE BALI for rentals where the Arrival Date is more than 60 days after the Booking Invoice issue date, a Booking Deposit of 50% of the rental amount must be paid.
For rentals where the Arrival Date is 60 days or less after the Booking Invoice issue date, the total rental amount (100%) must be paid as a Booking Deposit.
The Payment of the Booking Deposit confirms the acceptance by the GUEST of THE LUXE BALI Terms & Conditions.
Balance Payment: Where a 50% deposit applies to the booking, the GUEST must pay the remaining 50% balance of the rental amount not less than 60 days before the arrival date stated on the booking invoice.
PAYMENT METHODS
Bank Transfer :
Transfers are made to requested account as informed in our follow up correspondence and copy of transfer emailed to office@theluxebali.com. All costs related to the transaction have to be borne by the guest. Make sure to mention “Full Amount Guarantee” when submitting the transfer instruction.
Payment Currency :
All payment will be processed in US Dollars for booking made outside Indonesia. All payment will be processed in Indonesian Rupiah for booking made inside Indonesia.
CHECKING IN AND CHECKING OUT
Please pay attention into the following details to avoid any potential inconvenience.
If you request us to arrange your Airport Transfers, the driver will be waiting for you at the meeting area where drivers meet the incoming guests, he will be holding a yellow colored board with your name in black ink. Check in time is 14.00 and check out time is 12.00. Early check in and late check out can be arranged based on availability.
Requirement for early check-in and/or late check-out should be communicated to us during your booking request and must be confirmed in reply by THE LUXE BALI in advance. Confirmation is required as there may be an immediate booking already confirmed that leave before midday of the day of your booking or arriving on the afternoon of the date of your check-out.
Should Late check-out be available the follow charges will apply:
Late check-out between 12.00 and 17.00 will be charged at US$100 per hour
Late check-out between 17.00 and 22.00 will be charged at 60% of one night rental.
Late check-out after 22.00 will be charged at 100% of one night rental.
CANCELLATION
A cancellation fee equal of 50% of the total rental amount will be charged on any full or partial booking cancellations made by the GUEST 61 days or more prior to the Arrival Date (please see Altering Your Booking Dates below to not incur cancellation fees).
If the GUEST's cancellation is made within 60 days of the Arrival Date, a cancellation fee equal to 100% of the total rental amount will be charged (please see Altering Your Booking Dates below to not incur cancellation fees).
If payments are not received on or before the due dates as required herein, the GUEST will be deemed to have cancelled the booking, in which case the Rental Contract will be terminated without any further notice required.
We strongly recommend that you take out a travel insurance policy that would cover you in case of cancellation due to unexpected circumstances.
ALTERING YOUR BOOKING
Altering your booking can only be made in writing by email, and receiving confirmation of alteration by email from THE LUXE BALI. Altering your booking dates is subject to availability. There is no surcharge for altering dates 60 days before the scheduled arrival date.
Altering dates within 30-59 days of existing arrival date will incur a 20% surcharge for each and every day altered that fall outside the already existing booking dates. Should the altered booking fall on higher rate dates ( High or Peak Season), or include extra guests or extra bedrooms added to the booking the relevant extra charges will be added.
Should the altered booking fall on higher rate dates ( High or Peak Season) , or include extra guests or extra bedrooms added to the booking the relevant extra charges will be added.
SECURITY BOND
A Security Bond of US$2,000 in the form of a bank transfer before arrival or in Cash paid upon arrival is necessary for any damages or unpaid costs/ food, laundry and car / tour charges incurred by the guest during their stay.
This security bond will be used to cover all additional unpaid expenses incurred on the Guest’s behalf, and to cover the cost of replacement or repair for any loss or damage to the Villa its vehicles or its surrounds or contents caused during the Rental Period.
The Balance of Security Deposit will be returned in the same mode as received ( Bank Transfer or Cash Returned ) the morning the guests are departing and unpaid in house expenses have been finalized.
EVENTS AND PARTIES
To honor agreement and respect the neighbourhood, and our peaceful nature surrounding us The Luxe Bali does not do parties.
If guests plan to have a small gathering for a family member without stage artist/ performers, band, any kind of dancers, you are welcome to check with The Luxe Bali at the same time as your reservation request to confirm if the plan is acceptable.
Should permission for the gathering be granted the maximum number of people (adult) attending including in house guests is twice the number of in house guests staying in the villa. For example if 8 adults are staying then the total number for a gathering is 16 people.
LIABILITY
Travel insurance which covers any potential disadvantages during your holiday including illness, injury, death, damage, loss, and cancellations is highly advisable.
THE LUXE BALI is not liable in any circumstance to substitute or refund any unused proportion of accommodation and other related services.
THE LUXE BALI is not liable to damage, loss, injury, and death sustained by residing clients – their guests or children both inside and outside the villa including the swimming pools - ponds – the ocean – stairs and paths – fences - pavilions - and the cliff.
Whilst we make our best effort to ensure accuracy of information presented in our website, we are not responsible for any changes and alterations.
THE LUXE BALI is not liable to any loss and damages to personal belongings of the clients and their visiting guests including cars, bikes, and personal belongings left within THE LUXE BALI Estate.
LOSSES AND DAMAGES
The paying guest / client is responsible to leave the villa in good order and clean condition. The paying guest / client is liable to cover any losses and damages to the villa during their occupation. THE LUXE BALI retains the right to repossess the villa if the clients or their guests cause damages to the villa.
COMPLAINS AND FORCE MAJEUR
THE LUXE BALI does it's best to provide comfortable accommodation for the clients to occupy. However we are also aware that there are issues beyond our control, which may negatively affect client’s experience.
Clients have to address complains to the THE LUXE BALI Manager immediately. THE LUXE BALI will not entertain any complains raised after the client’s departure. THE LUXE BALI is not liable for failure to perform its obligation caused by force majeure issues beyond its reasonable control including but not limited to act of God, power failure, fire, flood, epidemic disease, war, riot, and terrorism.
DRIVING AND MOTOR SCOOTER/BIKE USE.
THE LUXE BALI accepts no responsibility for any accident you cause or are involved in.
We wish to remind you that your travel insurance including International Medevac will NOT honor your policy if you do not have the following documents. :
1: Your home country license for a motor scooter/bike or vehicle depending on what one you choose to drive.
2: An international Drivers License. It’s an Insurance Company get out of paying clause if you do not have one so make sure you obtain one before your trip.
There are no sub 90cc motors scooters/bikes in Bali so you are required to have the two above documents if using any motor scooter/ motorbike.
GENERAL
Once Again All clients and guests are strongly recommended to obtain full travel, property, and medical insurances including medical evacuation.
Clients are responsible to ensure that every member of their group has proper travel documents as regulated by the government of the Republic of Indonesia.
THE LUXE BALI is not liable to refund any losses caused by improper documentation and any other travel related problem including but not limited to cancelled or delayed flights.
THE LUXE BALI is not liable for any illegal conduct or actions the guests may perform against the laws of the Republic of Indonesia.
